Scale to cope
Formed in 2001, we have grown into the UK’s largest independent provider, with 60,000 direct customers, 1,700 partners, 4,000 employees, and 35+ locations nationwide. Daisy Worldwide has operated within the international voice market since inception and has forged strategic vendor partnerships that partner with us to provide solutions to the wholesale market serving major global PTOs as well as the reseller community.
Hover over our wheel to discover the end-to-end capabilities we deliver.
Formed in 2001, we have grown into the UK’s largest independent provider, with 60,000 direct customers, 1,700 partners, 4,000 employees, and 35+ locations nationwide.
Daisy Worldwide has operated within the international voice market since inception and has forged strategic vendor partnerships that partner with us to provide solutions to our customer base of the market leading brands in the enterprise space.
Big enough to cope, yet small enough to care, we are one of the UK’s leading business communications and IT service providers.
We also work through System Integrators, Telecoms Operators and Value Added Resellers to help them manage their enterprise customers’ needs.
Not many can match our breadth of offering, technical expertise and our passion for customer service. But, most importantly, no-one can match our understanding of your market and your challenges.
Global IP Network
We provide a variety of connectivity options from our Global IP Network ranging from simple TDM termination to dedicated internet access solutions (SIP, private and public IP) and managed MPLS services.
This will provide you with a tailored, business-grade, ‘always on’ connection. For larger operations we can provide dedicated interconnected access into our network direct from your platforms.
We deliver your business an international presence with our market leading portfolio of access originations spanning 160 global destinations, Our high quality products deliver International Toll Free or local access DIDs, all backed by a 24/7 service to ensure your voice applications are always connected.
We are the market leaders in inbound voice and connectivity solutions serving a wide range of operators, enterprises and direct clients globally.
Whether your requirements are from contact centre applications, Cloud Communication APIs or simply a means for your customers to call you, we have loyal a customer base in multiple industry verticals.
Our customer is at the heart of what we do.
Driven. Accountable. Innovative. Successful. Yours.
The Daisy values underpin everything we do for our customers.
The Daisy Worldwide Provisioning Portal is intuitive, easy to navigate and provides access 24/7 so you can manage your ITFS, DID, IDD and virtual mobile numbers whenever and wherever you are. It’s quick and easy to request a new number with access to one of the largest origination lists in the industry – 140 ITFS and 106 DID originations.
Delivering service to our Customers 24x7, every day of the year. With around 125 colleagues across our multi-skilled teams based in Peterborough, Horsham and Birstall, we handle in the region of a third of a million customer contacts annually.
Behind the scenes out team have access to multiple metrics and diagnostic tools so we can closely monitor every aspect of the quality of service we’re delivering.
We can see real time reports of inbound calls to our network and even generate trace files for individual calls. This means we can proactively identify any problems and remedy faults before any tickets are raised.
Quality and Testing
We recognise the importance of call quality and know how crucial it is for your Customers to be able to contact your business, your contact centres or your applications.
That’s why we have the systems in place to run rigorous tests on each number, so you don’t have to. These tests are continuous, even for numbers from far afield locations.
Tier 1 Partners
Quality, sustainability and value. We only allow Tier 1 partners to access our network and are rigorous in our diligence for chosen vendor partnerships.
We recognise that in life quality for your voice and data access is paramount to your customers experience, your reputation and the impact to your trading performance, we will not compromise at the expense of these factors.
Daisy ensure that the Group is compliant with all regulatory requirements for its industry as well as internally recognised ISO standards.
We fulfil these requirements by training, monitoring and auditing while continually updating our policies and processes to ensure they reflect changes in legislation.
Our breadth of portfolio and understanding of local regulations for international numbering ensure that we deliver sustainable, legal international solutions.
Contact us to find out more.