0333 006 6332

Contact-Centre-SolutionsContact Centre Solutions.

An intelligent, integrated contact centre can transform your interaction with customers and your business.

Talking to your customers and your teams has never been more complex or more important. From a web search to a web chat; from a voice call to social media – you need to be able to handle them all, from one central view. Join those dots, and watch your levels of cohesion soar.

Improve the quality of customer engagement and the way you manage your staff by scaling the right skills at the right times. A good example? Could the answers to many of the common questions received via your contact centre be placed on a self-service workflow, providing faster resolution for your customers? Talk to us about a range of other efficiency-boosting outcomes.

Contact Centres

Talking to your customers and your teams has never been more complex or more important. From a web search to a web chat; from a voice call to social media – you need to be able to handle them all, from one central view. Join those dots and watch your levels of cohesion soar.

Improve the quality of customer engagement and the way you manage your staff by scaling the right skills at the right times. A good example? Could the answers to many of the common questions received via your contact centre be placed on a self-service workflow, providing faster resolution for your customers? Talk to us about a range of other efficiency-boosting outcomes.

 

Benefits
  • Enhancing your customer experience
  • Matching callers to the right agent for faster, better resolution
  • Optimising your workforce
  • Taking control of compliance
Connectivity Services

We provide a variety of connectivity options, ranging from simple business broadband to dedicated internet access solutions and managed MPLS services. This will provide you with a tailored, business-grade, ‘always on’ connection – with performance and price levels to suit your business, and the scale and capacity to grow as you do. We are able to offer the best deal for your local need with a choice of access provider, connected via our core network, wrapped in superb Daisy support.

Our reliable and protected core network is superfast and peers into the internet incredibly effectively providing you with great performance.

DDoS is a huge problem for all businesses using the internet and this is why we invest in the latest DDoS protection and firewall services will keep you protected there when you need us. We offer our clients comprehensive managed services backed by our 24/7/365 UK-based customer support which is great value for money. Our scale means we have tremendous buying power with our suppliers. Your business will have really simple cost control with FREE online account management portal.

Business Continuity

Daisy is the UK’s leading provider of end-to-end technology and communications solutions, with multiple industry awards for service and innovation. With our 18 specialist centres across the UK, you’re never more than 1 hour from an alternative workplace respond to at least one incident every working day, protecting over 500,000 employees across 1,000 firms. We have over 1,000 IT servers on permanent standby to replace your hardware should it fail, performing over 5,000 data backups per night to ensure your critical data is protected and secure. We can help you plan to recover and thrive in the face of disaster.

Cloud & Hosting

Daisy’s UK network of regional data centres are connected by our own private 100GB core network with scale and capability to support large complex hybrid solutions. Our full end-to-end service for private and public cloud; from user support, communications provision, fully managed IT services and Business Continuity – all under a single SLA and billing platform. We are one of the UK’s largest providers of Business Continuity and Disaster Recovery services, ensuring that your data and critical services are always available, irrespective of where you choose to host them.

Number Testing

Daisy Worldwide provide a leading global testing platform for our customers. The service allows businesses to test toll and toll-free numbers around the world. Our fully automated tests identify why calls fail to reach you, poor audio quality and broken IVR pathways by simulating actual caller experience, customers can control their testing through our easy to use platform with real time reporting and alerts, custom dashboards and detailed analytics.

 

Benefits
  • Ensure sales and marketing lines are active and generating revenue
  • Simulate and test real world campaigns and scenarios to monitor the health of your total customer experience and campaign performance
  • Ensure that your clients receive the highest level of sales and operational customer service
  • Identify issues, optimise operations and deploy resolution
  • Optimise customer experience on every channel by simulating agent activity
  • Measure your carrier call quality & identify transcoding on downstream carriers
  • Speedy delivery of complex projects/campaigns, on budget and on time
  • Ability to choose the best carrier for your company and reduce your telecoms costs

To find out more about how Daisy Worldwide could help your business connect, call 0333 006 6332 or email worldwidesales@daisygroup.com

Why Daisy Contact Centres?
  • Enhancing your customer experience
  • Matching callers to the right agent for faster, better resolution
  • Optimising your workforce
  • Taking control of compliance
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